Title: Technical After Sales & Service Manager

Reports To: General Manager – EMEA

RMI pressure systems has been leading the way for more than a century producing premium quality high pressure pumps and pumping systems for the global mining and industrial sectors.

The technical after sales & service manager will provide the highest standard of after sales service for our customers and partners by providing technical expertise and excellent customer service skills. They will work together with our team of design engineers, quality engineers and the field services staff to achieve the business objectives of the company and our customers.

This is a replacement appointment, which is central and critical to the efficient running of increasing business activity in Pump Systems at RMI.

In addition to annual initiatives, the key accountabilities of this position are:

Sales

  • Develop the after sales and service market by visiting customer sites to advise and promote planned preventative maintenance.
  • Promote RMI products and services to new and existing customers.
  • Seek new pump / system sales opportunities within the UK.
  • Prepare quotations to the customer for spares and new pump / system sales.

Service

  • Co-ordinate site visits with our customers and deploy the UK based Service Engineers as required.
  • Prepare site risk assessments and method statements prior to our service engineers attending site.
  • Provide strip down reports and repair quotations to the customer.
  • Prepare bills of materials for service overhauls.
  • Be fully conversant with and responsible for safe working practises in accordance with current health and safety legislation.

Warranty

  • Act as a first point of technical contact for customers raising potential warranty enquiries and/or concerns.
  • Investigate claims by means of conducting a technical case review and respond to customers with a clear and unambiguous decision as to the technical adjudication of their respective warranty claims.
  • Identify and resolve the root causes of product failures. This may involve experimental testing and the re-design of components / systems.
  • Assist with problem analysis and trending through to root-cause resolution,
    (i.e. ensuring a permanent long-term fix).
  • Provide a technical solution to resolve confirmed warranty claims.

Role Requirements

  • A broad heavy industrial background that provides a sound working knowledge in a range of relevant disciplines such as engineering, commercial and sales related functions.
  • Proven experience in mechanical engineering.
  • Proven experience of a number of years on site experience.
  • A current and valid industry equivalent skills card.
  • A good knowledge of reciprocating pumps and controls.
  • Strong leadership, man-management and negotiation skills.
  • Excellent communicator both within the company and with customers.
  • Self-motivation and commitment to achieving high standards of quality and efficiency.
  • A pro-active and flexible attitude.
  • Good levels of IT literacy including an ERP system, emails, word and excel.
  • Experience in trouble shooting at engineering company(s) in heavy industrial sector(s) relevant to the business of RMI.
  • Strong problem-solving skills
  • Committed to a quality culture and continuous improvement.
  • A driving licence.

Title: Business Development Manager, South East Asia, RMI

Reports to:   Director Sales & Service RMI Australia

RMI is a global manufacturer of high pressure pumps and associated equipment for both the mining and industrial sectors. For over 100 years, RMI has been a preferred supplier to the longwall coal mining industry, powering hydraulic roof supports and as part of the dust suppression systems. While RMI’s industrial market includes Descaling, Forging, Extrusion, Rolling, Hydrostatics, Power generation, Industrial cleaning and filtration applications.

The Business Development Manager (BDM), South East Asia (SEA) is responsible for all activities related to this business unit.

The BDM is responsible for expanding the market position in the assigned vertical markets including potential new market/products or segments. This position provides input relative to the formation and improvement of the organization’s sales and marketing plans.

This position is located within the SEA region with regular (60% to 75%) travel throughout the South East & North East Asia sales area.

In addition to annual initiatives, the key accountabilities of this position are:

SALES GROWTH, CUSTOMER AND BUSINESS MANAGEMENT

  • Engage with existing end users to promote and drive the sales of spare parts and services, identify system upgrade and end of life replacement opportunities.
  • Build relationships with consulting engineers, EPC’s, contractors and OEM’s to increase the market awareness of the RMI product range and ensure RMI are the basis of design for current and future products.  
  • Lead and deliver business plans for the RMI Mining and Industrial segments, including customer development plans for new products or segments within the defined region.
  • Identify, appoint, and manage sales agent partnerships and agreements.
  • Prepare quotations to customer’s specifications using the relevant tools and technical documentation within required timescales.
  • Promote RMI’s value proposition through presentations, exhibitions, tradeshows and embedding into quotations.
  • Facilitate technical assistance to customers and follow up queries and enquiries as required.
  • Provide feedback on Sales opportunities – Technical issues – Competitive Position – Market Intelligence.
  • Collaborate with internal teams to achieve objectives, including product design, estimating, production & supply chain management and aftersales services.
  • Participate in RMI global business meetings.
  • Use the company CRM Tool in accordance with guidelines in order to track opportunities, build winning strategies for all contacts within all targeted accounts and achieve order input targets in line with budgeted requirements.
  • Forecast order input in accordance with established company practice and by utlilisation of a Sales Pipeline. 

PROJECT, TEAM AND PRODUCT DEVELOPMENT

  • Define technical specifications for Products and Services with both internal and external suppliers.
  • Project manage contracts when required supporting project engineers when necessary.
  • Conduct market analysis for revenue potential and pricing strategy
  • Assist in the development of the product range, including conceptual designs, component selection, prototype production, testing and certification.
    • Product development to be conducted within the constraints of adhering to the RMI Engineering systems and processes.
  • Ensure adherence to all relevant local and international standards.
  • Review of customer contracts, products and procedures to reduce cost base and increase efficiencies whenever possible.

Role Requirements

  • 10+ years of experience working in a customer service-oriented organisation.
  • 10+ years of direct customer sales and channel partner experience.
  • 10+ years of working experience managing long lead sales cycles process including multi functional project alignment (internal and external).
  • Demonstrated knowledge of Industrial and / or Mining pumping systems
  • Strong computer literacy with Microsoft Office Suite and CRM
  • Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
  • Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
  • Strong, team-oriented leadership skills with presence and a bias for action
  • Self-directed with ability to work autonomously and collaboratively and a focus on results.
  • Ability to communicate in an open and authentic manner in all situations.
    • English and local language required.

Title:  Sales Manager, North America, RMI

Reports to:   General Manager RMI USA

The Sales Manager, North America is responsible for all activities related to this business unit.

The Sales Manager is responsible for expanding the market position in the assigned vertical markets including potential new market/products or segments. This position provides input relative to the formation and improvement of the organization’s sales and marketing plans.

This position is located in the USA with regular (60% to 75%) travel within North America.

In addition to annual initiatives, the key accountabilities of this position are:

SALES GROWTH, CUSTOMER AND BUSINESS MANAGEMENT

  • Lead and deliver business plans for the RMI Mining and Industrial segments, including customer development plans for new products or segments within the defined region.
  • Manage both direct and indirect teams to achieve objectives, including product design, estimating, production, supply chain management and aftersales services.
  • Provide technical support and mentoring to both internal and external resources across all locations globally
  • Identify, appoint, and manage sales agent partnerships and agreements
  • Promotion of RMI and Armstrong’s value proposition through presentations, exhibitions, tradeshows and embedding into quotations
  • Participate in RMI global business meetings.

PROJECT, TEAM AND PRODUCT DEVELOPMENT

  • Define technical specifications for Products and Services with both internal and external suppliers
  • Project manage contracts when required supporting project engineers when necessary
  • Conduct market analysis for revenue potential and pricing strategy
  • Assist in the development of the product range, including conceptual designs, component selection, prototype production, testing and certification
    • Product development to be conducted within the constraints of adhering to the Armstrong Engineering systems and processes
  • Ensure adherence to ISO 9001, 14001 and any other required national standards
  • Review of customer contracts, products and procedures to reduce cost base and increase efficiencies whenever possible

Role Requirements

  • 10+ years of experience working in a customer service-oriented organization
  • 10+ years of direct customer sales and channel partner experience
  • 10+ years of working experience managing long lead sales cycles process including multi functional project alignment (internal and external)
  • Demonstrated knowledge of Industrial pumping systems and specifically the industrial steel application markets.
  • Strong computer literacy with Microsoft Office Suite and CRM
  • Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
  • Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations
  • Strong, team-oriented leadership skills with presence and a bias for action
  • Self-directed with ability to work autonomously and collaboratively and a focus on results
  • Ability to communicate in an open and authentic manner in all situations